Privacy Policy

1. DEFINITIONS AND KEY TERMS

1.1 Company and Service Terms

  • My Support Animal ("we," "us," or "our")
  • Service: All features, functionalities, programs, and content available through My Support Animal
  • Platform: Our website and related services accessible via any device
  • User: Any individual accessing or using our services ("you" or "your")

1.2 Data and Privacy Terms

  • Personal Data: Any information relating to an identified or identifiable natural person
  • Processing: Any operation performed on personal data
  • Data Controller: My Support Animal, determining the purposes and means of processing personal data
  • Data Processor: Third parties that process personal data on our behalf
  • Cookie: Small text file stored on your device containing data about your platform usage

1.3 Security Terms

  • Authentication: Process of verifying user identity
  • Encryption: Process of encoding information to prevent unauthorized access
  • Token: Unique identifier used for secure authentication
  • SSL/TLS: Security protocols for encrypted data transmission

2. INTRODUCTION AND SCOPE

2.1 Policy Overview This privacy policy explains how My Support Animal collects, uses, and protects your personal data. It provides detailed information about your privacy rights and how you can exercise them.

2.2 Policy Application This policy applies to:

  • All users of My Support Animal globally
  • All data collection methods
  • All service features and functionalities
  • All platform versions and updates

2.3 Policy Updates

  • We reserve the right to update this policy
  • Material changes will be notified via email
  • Continued use after changes constitutes acceptance

Welcome to our Privacy Policy

It is My Support Animal's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to (hereinafter, "us", "we", My Support Animal or "mysupportanimal.org"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, My Support Animal collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. My Support Animal's purpose in collecting non-personally identifying information is to better understand how My Support Animal's visitors use its website. From time to time, My Support Animal may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. My Support Animal also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.mysupportanimal.org blog posts. My Support Animal only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to My Support Animal's websites choose to interact with My Support Animal in ways that require My Support Animal to gather personally-identifying information. The amount and type of information that My Support Animal gathers depends on the nature of the interaction.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by My Support Animal and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

My Support Animal uses Google AdWords for remarketing

My Support Animal may use remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Protection of Certain Personally-Identifying Information

My Support Animal discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on My Support Animal's behalf or to provide services available at My Support Animal's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using My Support Animal's website, you consent to the transfer of such information to them. My Support Animal will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, My Support Animal discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when My Support Animal believes in good faith that disclosure is reasonably necessary to protect the property or rights of My Support Animal, third parties or the public at large. If you are a registered user of https://www.mysupportanimal.org and have supplied your email address, My Support Animal may send you emails to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with My Support Animal and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. My Support Animal takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics

My Support Animal may collect statistics about the behavior of visitors to its website. My Support Animal may display this information publicly or provide it to others. However, My Support Animal does not disclose your personally-identifying information.

Affiliate Disclosure

This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.

Cookies

To enrich and perfect your online experience, My Support Animal uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. My Support Animal uses cookies to help My Support Animal identify and track visitors, their usage of https://www.mysupportanimal.org, and their website access preferences. My Support Animal visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using My Support Animal's websites, with the drawback that certain features of My Support Animal's websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to My Support Animal's use of cookies.

E-commerce

Those who engage in transactions with My Support Animal – by purchasing My Support Animal's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, My Support Animal collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with My Support Animal. My Support Animal does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.